Team Lead Mode

Prepping the desk

Loading coaching cues, team priorities, and the prettiest little dashboard moment.

4AM CSR Department

Overbreaks Board

Monthly OB rollup by CSR and team, backed by OB Counter when row-level data is unavailable.

Refreshing OB sheets...Year to date
CSRs Included

41

1st Break

58

2nd Break

67

Restroom

51

Total Overage

176

Team Leader OB Summary

Team cards show break drivers and top CSRs to review.

6 teams

TEAM BRAI

10 CSRs

103
events
1st
37
2nd
47
Lunch
0
Rest
19
Review list

Jedah Lene Bondoc: 28 total

Lady Mae Latonio: 28 total

Oishin Ayapana: 18 total

TEAM DANIELLE

8 CSRs

30
events
1st
1
2nd
5
Lunch
0
Rest
24
Review list

Sofhia Mae Santiago: 16 total

Godwin Reasol: 4 total

Candy Laid: 3 total

TEAM YURIE

5 CSRs

16
events
1st
6
2nd
8
Lunch
0
Rest
2
Review list

Joanna Elizabeth Enopia: 7 total

Alexis Joanna Castro: 4 total

Mary IC Pamaong: 2 total

TEAM CESS

6 CSRs

12
events
1st
1
2nd
5
Lunch
0
Rest
6
Review list

Barbie Dholl Kiawan: 6 total

Angelo Robert Vargas: 5 total

Shaira Shein Gomez: 1 total

TEAM GEORGINA

6 CSRs

11
events
1st
9
2nd
2
Lunch
0
Rest
0
Review list

Jezzalyn Tarranza: 7 total

Jessel Lebosada: 3 total

Jay Aparece: 1 total

TEAM NOBI

6 CSRs

4
events
1st
4
2nd
0
Lunch
0
Rest
0
Review list

Maria Angelica Villegas: 4 total

Team Overage

CSR OB Drilldown

Search and filter employee-level OB records.